Thank you for contacting ROCKCRAWLER.com in regard to your New Bright 1:10 Scale JEEP ROCK CRAWLER. The ROCKCRAWLER.com name was licensed by New Bright for use on this toy. ROCKCRAWLER.com does not manufacturer, sell or service these toys. If you are seeking customer service or parts for your toy, we suggest the following:

1) If the toy is faulty and you just purchased it, we recommend returning it for exchange where you bought it.

2) If #1 is not an option or does not apply, you can contact New Bright at:

1-866-MY-RC-TOY
(1-866-697-2869)
Monday to Friday 8 am (est.) to 5 pm (est.)

Or Via Mail

New Bright Customer Service
P.O.Box 1012
Wixom, Mi. 48393


New Bright also has an online Customer Service form, which can be found here:
http://www.newbright.com/nb-consumer/contact/index.php


Thank you for your support.
ROCKCRAWLER.com